AI Transparency Statement

Our use of AI — keeping it clear and human

We use technology to make your home loan journey faster and smarter, but never at the expense of fairness or human judgment.

What AI does here

AI helps us:

• Gather, verify and validate information about you and your goals.

• Analyse documents more efficiently, so your application moves quicker.

• Find loan options based on current rates, fees, product features and loan policies.

• Summarise information to make complex financial terms easier to understand.

What AI doesn’t do

AI never makes a final recommendation or replaces our credit advice. Every recommendation is reviewed and signed off by a qualified human broker.

How we stay accountable

We regularly review how AI tools are used, test for accuracy, and make sure results are consistent with our ethical and legal obligations under ASIC and the NCCP Act. If we make updates to our AI systems, we’ll publish them here.

Your data and your rights

Your information stays secure and private.

If you ever think an AI-assisted insight or process has produced something inaccurate or unfair, let us know — we’ll review it manually. You can also raise concerns through our complaints page.

Why we’re transparent

We believe in earning trust, not assuming it. AI should make your experience smoother, not mysterious. If you’ve got questions about how we use it, reach out — we’ll give you a straight answer.